Frequently Asked Questions (FAQs)

If you are trying to extend your Insurance Course and receive an error message that your course if not eligible for extension, there may be a few reasons:

1. Your Certificate of Completion has expired.  

• Some Certificates of Completions expire. When a certificate expires, the course is automatically deactivated and a new course registration is required. 

2. Your course is over 1 year old or less than 30 days from the 1-year mark. 

• ExamFX Insurance Courses are accessible for 1 year from the date of registration with paid extensions beyond the initial course access period. See ExamFX Terms and Conditions. 
• A new registration will be required. 

3. You have paid for an extension that is still active.  

• In this scenario, you will be able to purchase the course extension the day after your course expires without losing any of your progress.