Frequently Asked Questions (FAQs)
Licensing, Testing, & State Requirements
- Where can I find information about my insurance exam, testing centers, or licensing steps in my state?
- Where can I find information about securities licensing exams and testing sites?
- How do I get complete fingerprinting?
- How do I complete my background check?
- How do I identify my state's specific prelicensing requirements for Insurance or Continuing Education Courses?
- What are the Illinois state prelicensing requirements?
Elite Analytics: Manager Candidate Tracking System
Purchasing Courses, Products, & Upgrades
- How do I register for an ExamFX Insurance or Continuing Education Course?
- How to register for a Securities Course?
- How do I register for a Securities Course with a discount code?
- How can I get a discount on my course?
- Which course should I take?
- Will the ExamFX “Health” Course prepare me for my “Accident and Health” or “Disability Insurance” Exam?
- Insurance Product Shipping
- Securities Product Shipping
- Does my Securities Course come with a hardcopy book?
- Does my Insurance Course come with a hardcopy book?
- What is the upgrade policy for Insurance Courses?
- What is the upgrade policy for Securities Courses?
- What is the access period for my course?
- Can I take the New Jersey Long Term Care Course to fulfill New York's Live Classroom Requirement for Long Term Care?
- Why can’t I copy and paste or print the material from the online course?
Certificates of Completion
- What are my state requirements to earn a Certificate of Completion?
- Can my Certificate of Completion be expedited?
- How do I print my Certificate of Completion ?
- Do I have to receive my prelicensing Certificate of Completion before taking my state exam?
- How do I log the required time and how can I check how much time has been logged?
- I passed my Certificate Exam; can I continue studying?
- If I have already completed one of the courses in my Continuing Education Library, can I take it again for credit?
- Why is my prelicensing Certificate of Completion not available to download?
- Will ExamFX report my Certificate of Completion to my state?
- What do I do if my Certificate of Completion has expired?
- What do I do if my Certificate of Completion needs corrected information?
Technical Support
- How do I log in to my course?
- How do I reset my password?
- Why do I have to enter my password when I try to take a quiz in my CA Insurance course?
- How do I request accommodations for website accessibility?
- What are the recommended system requirements?
- Why did I get kicked out of my course or exam?
- What are the ExamFX log in password requirements?
- Why is my address invalid?
- Why does my password not work when I try to take a quiz in my Insurance Course?
Securities Study Tips and Course Navigation
Insurance Study Tips and Course Navigation
- How do I study in my Insurance Course to pass the state exam?
- I didn't pass my Certificate Exam. Can you give me the correct answers?
- What is a Focused Review, and do I need to complete it?
- Are videos and Flash Cards based on specific requirements and regulations for my state?
- Will the questions on the state exam be the same as the questions in my course material?
- Are Online Flash Cards printable?
- How many times can I take Quizzes and Exams in my Insurance Course?
Insurance Live Online Trainings & Securities Focus Sessions
Customer & Content Support
Renewals and Extensions
Refund Policies
- What is the refund policy for Insurance Courses and Securities Courses?
- What is the refund policy for Continuing Education Courses?
- What is the refund policy for Kansas?
- What is the refund policy for Nevada?
- What is the refund policy for Oregon?
- How do I qualify for the Insurance Pass Guarantee?
- How are Pass Guarantee refunds processed?
- What is the Insurance Pass Guarantee?