Frequently Asked Questions (FAQs)

How do I qualify for the Insurance Pass Guarantee?

To qualify for the Insurance Pass Guarantee users must: 

  • Pass the Practice Exam with a 70% or higher to open the Readiness Exam.
  • Pass the Readiness Exam with an 80% or higher. The Readiness Exam is limited to two attempts per line of authority and cannot be reset or overridden. 
  • Take Licensing Exam within 3 calendar days of passing the Readiness Exam. 
  • Submit the Licensing Exam score sheet to the ExamFX Customer Support team within 30 days of completing the Licensing Exam.Request a refund by completing this form.

Please note: 

  • The Pass Guarantee only applies to Insurance Prelicensing Courses. 
  • The Pass Guarantee only applies to the candidate’s first attempt to pass the licensing exam; subsequent attempts do not qualify. 
  • Refunds are only provided for candidate paid packages; refunds will not be provided for company-paid packages.
  • Refunds include the original purchase price of the study package (excludes renewals and shipping costs). 

Learn More about our Pass Guarantee.