Frequently Asked Questions (FAQs)
How are Pass Guarantee refunds processed?
All Insurance Courses are eligible for coverage under the Pass Guarantee.
- Refunds are only provided for candidate paid packages; refunds will not be provided for company-paid packages.
- Refunds include the original purchase price of the study package (excludes renewals and shipping costs).
- Refunds must be verified by submitting licensing score sheets to ExamFX Customer Support. Request a refund by completing this form.
- Refunds are processed within two business days to the card originally used for purchase.
Learn More about our Pass Guarantee.
Learn about the refund policy for securities courses purchased after May 1, 2024 here.