Frequently Asked Questions (FAQs)

Users who have purchased an ExamFX Securities Course have the option to upgrade to a higher package level. Upgrades from a lesser package to a higher-cost package are available at the cost difference between the two packages.  

• Upgrades are only available within a corresponding course, not applicable to other courses, and are nontransferable. 
• Upgrade pricing is only available during an active registration of the initial item purchased or for up to 30 days after the registration has expired. No upgrades will be granted after 30 days past the original registration expiration date.
• Customers who upgrade are entitled to the full use period of the new product(s) from the date of the upgrade, subject to the current license agreement and policies of the upgrade product. 
• ExamFX securities refund policies apply to all upgrades and are applicable to the purchase price of the upgrade product only.   

To purchase an upgrade, call Customer Support during business hours at 1-800-339-3445. 

Customer Support Hours:

• Monday - Friday: 8:30 AM - 6:00 PM Central Standard Time