Frequently Asked Questions (FAQs)

How many times can I take Quizzes and Exams in my Insurance Course?

Chapter Quizzes

  • Unlimited attempts.

Practice Exams

  • Unlimited attempts. 
  • If a learner fails 5 Practice Exam/Focused Exams in a row, they will be put in a 24-hour HOLD for Practice Exams.
    • 5 fail count is regardless of time.
  • HOLD cannot be overridden or removed.
  • Passing a Practice Exam resets the fail count to 0.

Certificate Exam (where applicable in certificate required states)

  • Can take as many times as needed to pass.
  • Once passing attempt recorded, additional attempts will be locked.
  • Navigating away from the tab where you're taking the exam will result in a submission of the exam and it will not be able to resumed.

The Readiness Exam

  • Limited to 2 attempts and cannot be reset or overridden.
  • Navigating away from the tab where you're taking the exam will result in an exam submission and it will not be able to resumed. The user will not be granted additional attempts.