Frequently Asked Questions (FAQs)

How and when should I contact an instructor for content questions?

Insurance Courses or Continuing Education Courses

If you have specific questions about your course material, contact our ExamFX trainers directly by completing this form and your question will be answered within 2 business days or as required by your state.

If, for some reason, you do not pass your state exam on the first try, contact the trainers to seek guidance on how to best prepare for a retest.

Securities Courses

If you have specific questions about your Securities Course material and Content Support is included with your package, contact ExamFX trainers by clicking “Ask a Question” inside your course or by calling ExamFX Customer Support at 1-800-339-3345 and ask to speak to a trainer.

The following courses have Content Support included:

  1. Online Course
  2. Textbook Package (phone support only)

The following courses do not include Content Support:

  1. Exam Center
  2. Online Core Course