Frequently Asked Questions

Customers may request a refund by contacting ExamFX at 800-586-2253 or by completing this form.

Insurance Prelicensing & Securities Licensing Products Refund Policy

Customers may request a refund (less shipping) within 60 days of the date of registration.

To be eligible for a full refund the following conditions apply:

• Customer has not completed and passed the Exam Mode practice test (70%).
• All physical materials must be returned to ExamFX in original, unused condition.
  • Returns must be postmarked within 10 calendar days of the refund request date.

Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon refund approval.

Course extensions, digital add-on products and in-course purchases are non-refundable.

Insurance Continuing Education Products Refund Policy

Customers may request a refund within 1 year of the date of registration.

To be eligible for a full refund the following condition(s) apply:

• Customer has not earned a certificate of completion (if applicable to product purchased).

If a refund is issued, funds will be returned within 10 business days to the credit card used to make the purchase.