Frequently Asked Questions

What is the refund policy for prelicensing and securities?

Customers may request a refund, less any shipping costs, within 24 hours of purchase, provided that they have spent less than 1 hour within the online study materials, have not accessed the Simulate Your Exam feature, and have not attended a lecture. Refunds will not be granted for failure to complete study materials or failure to attend lecture(s) when purchased. Access to online study materials will be terminated upon approval of a refund.


Refunds may be requested by calling ExamFX Support at 800-586-2253 or emailing ExamFX Support at customer.service@examfx.com. Any physical materials included in the purchase must be returned to ExamFX in original, unused condition. Refunds will not be issued for any portion of the purchase if physical materials have been torn, marked, highlighted, marred or have any other signs of use. Physical materials must be postmarked within 10 calendar days of the date that the refund is requested and will be subject to a $20.00 restocking fee. Refused shipments are subject to a return fee equal to that of the shipping cost as selected in the original purchase.